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Event Details


ITIL is a set of best practices, public framework developed by the cabinet office of UK Government

Program Outline

1.Introduction to ITIL

2.Key Concepts of IT and Roles

IT Service Management Concepts (types of services, type of service providers, classification of services, RACI, Service Assets, Governance, Risk & Type of Delivery Models)

4.Service Lifecycle

5.Service Strategy (Service Portfolio Management, Demand Management, Finance Management, BRM)

6.Service Design (Design Coordination, Service Level Management, Supplier Management, Service Catalogue Management, Availability, Capacity, Continuity, Security Management)

7.Service Transition (Transition Planning and Support, Change, Release & Deployment, SACM & Knowledge Management)

8.Service Operation (Incident Management, Problem Management, Access Management, Event Management & Request Fulfilment) + 4 Functions (Technical Service Management, Application Management, IT Operations Management & Service Desk)

9.Continual Service Improvement

10. 4 Full Length Sample Examination

11. AXELOS ITIL Foundation examination

Benefits of ITIL

•Achieve ITSM Global Certification

•Justify higher salary and promotion

•Learn how to set up the right expectations on IT services

•Establish the ITSM Framework for your organization

•Learn how to minimize service disruption

•Understand the basis of service level agreements and contracts

•Speak International ITIL Language

•Learn to customize the processes

•Define, measure and report relevant metrics


•PEOPLECERT, APMG & PECB Accredited Training Organization

•AXELOS Accredited courseware that is being used by various partners, internationally

•98% Passing Rate

•Highest customer satisfaction

•15+ Years Experienced Accredited Trainers & Consultants

•Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank!

•Training based on Consulting exposure, role plays, live case studies & not just the slides

•11000+ Professionals Trained from various industries like Banking, Telecom, IT, Manufacturing, Pharmaceutical, Construction etc.

•Value for Money (not just a piece of paper i.e. called as Certificate)

•Immediate Result, Online Certificate in 72 Hours.

Who Should Attend ITIL ?

•IT Professional (Systems, Network, Application, Voice) Technical

•Executives, SMEs & Managers

•IT audit managers

•IT & Business Supervisory staff

•Team Leaders

•Service Designers

•IT Architects

•IT Planners

•IT Consultants

•IT Security Managers

•Business Leaders

Looking For ITIL Traning In Pune ?

Course : ITIL Foundation Traning In Pune

IEVISION IT Services Pvt. Ltd.

Your Learning & Development Partner

+91 9604641000,+919604664000 +912065600345

web :

Office Number 7, Bilwakunj, Above IDEA Showroom,, Bhandarkar Road, Deccan Gymkhana,, Pune, Maharashtra 411004


ITIL Foundation Traning In Pune
Office Number 7
Bilwakunj Above IDEA Showroom Bhandarkar Road, Deccan Gymkhana
Pune, Maharashtra